Shipping Policy

Shipping &  processing times:

 We ships to all addresses within the U.S., U.S. Territories, and APO/FPO/DPOaddresses
URGENT Covid 19 MESSAGE!! PLEASE READ BEFORE PLACING YOUR ORDER
***Due to the global pandemic COVID-19 (Coronavirus) our shipping times may vary due to our couriers 5-14 days.

See USPS New Rules: USPS Covid 19 rules


All orders are usually processed/shipped within 3-7 business days. Orders are not usually shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. You will receive a Shipment Confirmation email once your order has shipped containing yourtracking number(s). The tracking number will be active within 24 hours. Please allow time in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. We apologize for the inconvenience


International Shipping Policy

Customs, Duties and Taxes

 RawHairGuru.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). We advise contacting your country’s customs office for respective charges and rates on a package coming outside of your country

Damages:

 RawHairGuru.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim

Please save all packaging materials and damaged goods before filing a claim.

ALL ORDERS REQUIRE SIGNATURE!

A signature may be required for all of our orders to be delivered. We are not responsible for late shipments due to holidays, natural disasters, weather or carrier delays. Any incorrect billing and or shipping information inputted by the customer will cause delays as well. If you need additional information, please Email [email protected]

We Do Not Ship to P.O. Boxes

If your order is submitted with a P.O. Box in the Shipping section, your order will automatically be canceled if your using paypal or other online payments. All orders are required signature, therefore we can not ship to P.O. BOXES