Returns/Exchange Policy Your satisfaction is your RawHairGuru 1st priority! Your RawHairGuru maintain strict standards for our Raw Virgin & Cuticle Remy Hair production, your orders are meticulously inspected prior to been shipped. Due to the nature of your Hair products all sales are deemed FINAL SALE. Per federal law, the return of human hair products is prohibited, no refunds or exchanges can be performed.
Your order processing begins as soon as an order is paid and confirmed. As a result, Order modifications are not permitted after an order is completed. This includes changes to product, refunds, shipment methods, addresses, cancellations, etc. For the reason we are available 24/7 for live chat to discuss your orders online or by Email: [email protected]
Exchanges are only accepted when you have received the wrong items ( if we sent you a wrong texture or products that is different from the order placed). If you received an incorrect item and would like to return it for store credit only you must email your [email protected] within 3 business days of receiving the your Virgin hair order and the shipping costs of the returned goods will be borne by Your RawHairGuru.com. All items must be returned in the original packaging.
Your RawHairGuru do no accept any opened or tampered goods (No hair products that has been tried on or worn and or colored/dyed or any alteration to the original product). RawHairGuru reserves the right to change/modify our policies at any time without giving prior notification. You may contact us by e-mail or Live chat onsite When you purchase on our website, you legally agree to the terms of the return policy prior to checking out.