Your satisfaction is our 1st priority! We can assure you our hair products are as ordered, However, If you have any problem with the product, please feel free to contact us. We guarantee money back on all acceptable returns.
1. Items returned within 7 days of receiving your original order will be eligible for a refund if it has an evident manufacturing defect, such as the size, style, hair material, cap construction or color doesn’t match the description, please feel free to contact us, our customer service will reply to you as soon as possible. [email protected]
2. Items must be returned in original, condition (unaltered, unworn, undamaged, and with tags attached in original packaging) as we do not seller furbished or previously owned products.
3. Please notice that if you want to return any or all parts of your order, you need to contact customer service firstly, you can send the items back after their confirmation. Once the returned item is received and inspected, your refund will be processed and automatically applied to your original payment account. The customer needs to pay for the return shipping fee with tracking back to us.
4. Please note that gifts should be shipped out together with the original package.
5. After the return request has been authorized, the items can be shipped back to the address we give you.
Simply send an email about your order number and returned package number or any important details as need. To: [email protected]
Q & A
What is the exchange period?
We will provide an exchange on unopened hair extensions within 7 days of the date that you receive your Human hairs
DO I PAY FOR THE SHIPPING OF MY EXCHANGE?
Yes, you're responsible for all exchange shipping costs back to us. We recommend that you send with a tracking option because we will not be responsible for lost packages. Note: please indicate “RETURN, NO DUTIES” on the package, otherwise the package may be returned to you.
MAY I EXCHANGE MY HAIR WITHOUT CONTACTING YOU OR GETTING AN RMA?
You must contact us before sending your exchange, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your exchange. Please note that exchanges for merchandise returned without contacting us cannot be guaranteed.
WHEN WILL I RECEIVE MY EXCHANGE?
We will send the exchanged product after we have received them and confirmed that the returned hair extensions were not used/ opened and ensure it is the same item that was sent.
All customers must contact us after sending the package back and provide us with their tracking information of the order being returned, for us to place the order for your exchange.
It takes 3-7 business days to process all orders from the moment we place it in our system. International orders may take anywhere from 4-14 business days.
WHY DONT YOUR RAWHAIRGURU SUPPORTS HAIR PRODUCTS, NON-EXCHANGEABLE IF OPENED?
100% Human hair is considered a hygienic product. We take matters of personal hygiene and public safety seriously and do not allow used/opened items to be returned or exchanged for the safety of all our customers. We are not alone – other hair extensions suppliers do not allow returns or exchanges of opened items for the same reasons.
HOW MAY I CONTACT YOU?You may contact us by e-mail at [email protected], Live Chat ,